FAQ

How do I Clean my Rug?

Cotton

We recommend vacuuming for general maintenance, spot cleaning with cold water and a mild soap and if a thorough clean is needed you can hand wash them with cold water and a mild soap. If you have a large rug we recommend a professional cleaner. Customers have washed our smaller rugs in a washing machine without an agitator but we have found each machine varies greatly and the spin cycle can damage the hand bound edges of the rugs. Therefore if you feel inclined to machine wash your rug please know it is at your own risk as we can not be liable for any damages.

 

Hemp

Our hemp rugs can be vacuumed using a vacuum without a beater bar to prevent the fiber from being pulled. Spot clean with cold water and if there are any solid food spills we recommend letting it dry and then removing with a dull knife. If a liquid is spilled, blot the area before cleaning and drying



Can I Order a Custom Rug?

Yes! We love working on custom rugs, you can send us details about your project or idea via email hello@tantuvistudio.com. Please keep in mind custom rugs may take 12 weeks depending on the style, material, and season.



Returns and Exchanges

Please contact us within 7 days of receiving your purchase for store credit or an exchange. Most items qualify for an exchange or credit with the exception of Made to Order, custom pieces, and special projects. Made to Order rugs are not refundable or exchangeable. 

If returning an item for credit or exchange, please be sure to include tracking with insurance and ship within 7 days of correspondence. Additionally, the customer will be responsible for a return shipping label and we cannot refund or credit you for any initial shipping charges. We cannot accept a rug exchange after 7 days after delivery. All sample and sale items are final sale. A 25% restocking fee may apply to certain items.

Please email us before making a purchase with any questions you may have Hello@tantuvistudio.com

Please keep in mind each of our pieces are 100% hand dyed and hand woven, no machines or factories are involved. We work directly with artisans and work to support the cottage industry and their rural way of life. Due to the hand made nature of our items this leads to slight color variations that enhance the unique individuality of every item. We sincerely value your business, support, and understanding of our process.

 


Made to Order and Ready to Ship

All rugs listed as Ready to Ship are in stock at our Brooklyn studio and will ship within a week. Made to Order rugs are not in stock and production will begin after an order is placed. Made to Order rugs take approximately 12 weeks to ship. Covid has continued to directly impact our shipping timeline due to freight delays. These delays are ultimately beyond our control and are subject to change.