How do I Clean my Rug?
We recommend vacuuming for general maintenance, spot cleaning with cold water and a mild soap and if a thorough clean is needed you can hand wash them with cold water and a mild soap. If you have a large rug we recommend a professional cleaner. Customers have washed our smaller rugs in a washing machine without an agitator but we have found each machine varies greatly and the spin cycle can damage the hand bound edges of the rugs. Therefore if you feel inclined to machine wash your rug please know it is at your own risk as we can not be liable for any damages.
Our hemp rugs can be vacuumed using a vacuum without a beater bar to prevent the fiber from being pulled. Spot clean with cold water and if there are any solid food spills we recommend letting it dry and then removing with a dull knife. If a liquid is spilled, blot the area before cleaning and drying.
Can I Order a Custom Rug?
Yes! We love working on custom rugs, you can send us details about your project or idea via the form on our stay connected page. Please keep in mind custom rugs can take anywhere from 8-12 weeks depending on the style, material, and season.
Returns and Exchanges
Please contact us within 7 days of receiving your purchase for store credit or an exchange. Most items qualify for an exchange or credit with the exception of made to order, custom pieces, and special projects. All sample and sale items are final sale.
A 25% restocking fee can apply to certain items.
Please email us before making a purchase with any questions you may have Hello@tantuvistudio.com
If returning an item for credit or exchange, please be sure to include tracking with insurance and ship within 7 days of correspondence. Additionally, the customer will be responsible for a return shipping label.
Please keep in mind each of our pieces are 100% hand dyed and hand woven, no machines or factories are involved. We work directly with artisans and work to support the cottage industry and their rural way of life. Due to the hand made nature of our items this leads to slight color variations that enhance the unique individuality of every item. We sincerely value your business, support, and understanding of our process.